Uptime is very important part of the hosting. If you are going to subscribe for hosting company then you should look for the company which offer higher uptime guarantee. Also you should read real user reviews on the uptime of the hosting company before sign up. If you sign up with the hosting provider who does not offer good up time then you may lose your potential clients. It is really very hard to get visitor to the website and when the visitor come to your site and if your site is not running then your marketing efforts will go in vain. You should select a hosting provider who offer atleast 99.9% uptime.
Why Uptime is not 100%?
If you are on shared hosting then you can’t expect 100% uptime. Somewhat downtime is expected. Downtime can happen with variety of reasons. The number of affected clients also varies depending on the severity of the problem. Some issue only affect clients on one server while some network issues may affect all the clients of the company.
The time taken to fix the problem is depends on the hosting provider. Almost all hosting providers are ready for downtime. Some takes immediate actions and fix the issue while others have some problem in fixing the issue.
Downtime may happen due to power outage, network problem or hardware failure. Generally most of the downtime will be solved within few minutes. Rarely you will get a downtime of more than 15 minutes.
DreamHost Guarantee Regarding Uptime
You may be aware of that DreamHost offers 100% uptime guarantee. We just talked that 100% uptime is not possible for any shared hosting provider and here DreamHost is offering 100% uptime guarantee. You might wonder, how is that possible? Is DreamHost giving fake promises?
Now so you need to understand what exactly DreamHost says, when they offer 100% uptime. DreamHost doesn’t mean that you won’t get any downtime. It just means that you won’t get any unplanned downtime. Every hosting provider needs to perform maintenance. During maintenance there is always a downtime. DreamHost will inform you the maintenance time in advance, so you can be ready for the downtime.
If you get unplanned downtime then DreamHost will compensate you by giving credit of 1 day hosting cost for each hour of downtime. Customer can get maximum of 10% of customer’s hosting bill. Also please note that DreamHost will start assessment of your website downtime only when you open a support ticket.
DreamHost offers 100% uptime with terms and conditions. There is no other hosting provider who offers 100% uptime even with terms and condition. So I would stick with my recommendation of DreamHost even though catch is attached to their 100% uptime guarantee.
The Response Time
Response time is equally important as the uptime. If your server response is very slow then it will take long time to load the pages. If that happens then also you may lose your potential customer.
Everyone likes faster loading website. DreamHost knows this. So DreamHost uses SSDs (Solid State Drives) on the server. SSDs are 200% faster than traditional hard disks. So DreamHost offers very good response time.
Measure of Uptime
There are many third party services which measure the uptime of a given site. I also measure the uptime of my site at DreamHost. Here is a quick data from the last 1.2 years.
Now you have got the idea of how much uptime DreamHost offers. Sign up now.